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The complainant enters the site and fills out a questionnaire.
Or selects the live web chat and follows the steps.
In both cases, the platform will lead you step by step when filing a complaint.
The complainant should have all the information related to the case while answering the following questions: Who? When? Where? How?
The system provides a report number to track the status of the report.
By providing the report number, you can:
Add additional information.
Attach new evidence or proof.
Track the status of the investigation.
Know about the conclusion and corrective measures.
Inform any relapses on the allegation / complaint.
The Ethics Line guarantees anonymity to the complainant when making an allegation through any means available. Fear is understandable, especially when the situation being alleged becomes even more severe and closer in proximity. But the purpose of our interference is to guarantee the complainant that there is nothing to fear and that they will not be forced to give us any information they do not desire to offer.
When you make a report, you will receive a tracking code. You will need this information to follow the status, receive an answer to your question or verify the conclusion. We ask you to wait at least 5 or 6 labor days to follow up. Get in contact again with the hotline support to:
Verify if additional information is needed
Provide new information related to your complaint.
Review updates or resolutions.
Know the corrective measures when the investigation is completed.
The company will only indicate the status of the investigation to the complainant. The content and result of the investigation are confidential, so under those terms, the company reserves the right to provide or not provide the outcome to the complainants.
The Ethics Line can be used to submit an allegation or to monitor a previous complaint. When you submit a complaint, you will be asked to facilitate information regarding the incident in the most detailed manner.
To perform a better investigation, it is of utmost importance you to:
Provide complete names and job positions of those involved
Give out the names of those who know of the incident (Witnesses)
Describe the place and time of the incident
If possible, get a hand of elements that might serve as evidence
Write a brief essay explaining how the incidents occurred in detail
EthicsGlobal sends the information to the Ethics Committee or the corresponding Ethics Officer within 24 hours after the complaint is submitted. The company will be the one to determine the time needed for investigation purposes and resolution.
When you know, when informed, or when you are involved in a situation that does not conflict with the company's Code of Ethics. In addition, when there are concerns and ethical or fulfillment issues, you'd prefer a third party to take over and manage instead of treating the situation directly or with another coworker. The decision is entirely voluntary when using the Ethics Line.
At any given moment, a complainant can access the report line to provide new information or inform of any recidivism, for that matter. With the tracking code in hand, the newly gathered data could be incorporated into an ongoing investigation at any given time.
Internal crimes or offenses can gravely affect the company's heritage and harm the employees sooner or later. For example, a single fraud might cause casualties that force the company to reduce its number of employees, salaries, or other benefits. In most severe cases, these types of crimes have led entire companies into bankruptcy.
Helping to avoid non ethical behaviors is to protect the security of your and your colleagues' jobs.
It also improves working environments while reporting behaviors of those who intrude against the integrity and well being of all organization members.
The Ethics Line develops and strengthens an ethical culture, improves the work environment, and encourages the use of irregular conduct reports through safe, reliable, objective, and independent means, with the main objective of providing a professional and quality service for users of the hotline.